VMAP Careers

VMAP for Moms+ Care Navigator


Postpartum Support Virginia | Remote, Virginia-Based

Postpartum Support Virginia (PSVa) is seeking a full-time Care Navigator to support the VMAP for Moms+ Psychiatric Access Line, a statewide initiative designed to improve access to perinatal mental health care. While this position is part of the PSVa staff, the role is dedicated to the VMAP for Moms+ program.

The Care Navigator will work directly with perinatal individuals and their referring perinatal health providers to facilitate timely, appropriate, and compassionate connections to mental health and community resources. This role requires strong interpersonal skills, attention to detail, and a deep understanding of both health and social service systems.

This is a full-time position with a salary of $53,000 – $58,000 per year, healthcare and retirement benefits, and a generous time off package. The role is part of a supportive, virtual, statewide team at Postpartum Support Virginia.

Job Responsibilities:

Care Navigation

  • Answer incoming calls to the VMAP for Moms+ line during scheduled shifts, initiate new cases, and coordinate consults and navigation services.
  • Provide care navigation services for the VMAP for Moms+ Psychiatric Access Line, helping perinatal individuals overcome barriers to mental health care.
  • Deliver exceptional customer service and ensure timely follow-up with referred families to support continuity of care.
  • Maintain accurate and detailed case documentation in Salesforce, including contact notes and case progression.
  • Match clients with appropriate perinatal mental health services and community support based on their needs, preferences, insurance status, and provider recommendations.
  • Conduct post-navigation surveys to assess client satisfaction and improve service delivery.

Organizational Engagement

  • Participate in PSVa staff meetings, VMAP for Moms+ team meetings, supervision sessions, professional development programs, and community of practice gatherings.
  • Support outreach efforts in your home region and occasionally travel to events across Virginia.
  • Contribute to updates and maintenance of the shared PSVa + VMAP for Moms+ support directory.
  • Perform other duties as assigned.

Qualifications

  • Strong attention to detail and organizational skills.
  • Excellent verbal and written communication.
  • Confidence in decision-making and ability to work independently in a remote team environment.
  • Familiarity with mental health systems and resources.
  • Knowledge of the perinatal period; lived experience is a plus.
  • Experience with care coordination or case management preferred.
  • Bilingual (Spanish/English) applicants are strongly encouraged to apply.

Compensation & Benefits

  • Salary: $53,000 – $58,000 annually, commensurate with experience.

Candidates fluent in Spanish may be eligible for additional compensation.

  • Benefits: Healthcare, retirement plan, generous paid time off
  • Work Environment: Supportive, virtual, statewide team