VMAP Careers

VMAP Family Care Navigator

VCU Health | Richmond, Virginia
Central Region

The VMAP Family Care Navigator for the Department of Psychiatry provides support for the Virginia Mental Health Access Program (VMAP) and is expected to have extensive knowledge of local resources and/or lived in experience to successfully link Primary Care Physicians (PCPs) and families to the appropriate behavioral health services and supports based on their specific needs and insurance status.

The VMAP Family Care Navigator receives oversight from the VMAP Family Care Navigator Lead and the designated VMAP Regional Licensed Mental Health Professional to ensure compliance, quality service delivery, and effective coordination of care.

Job Responsibilities:

  • Educate parents of children (5-20 years old) on the mental health services system and connect them with local resources that meet their needs and criteria.

  • Develop and maintain strong relationships with intake coordinators at community mental health agencies, clinics, and organizations.

  • Participate regularly in community-based meetings to stay current on new and evolving resources in their respective VMAP region.

  • Research and maintain accurate and up to date lists of local mental health resources and their availability, including mental health providers, family support services, community resources, peer support programs, and Children Services Act (CSA) related programs in the VMAP database. Each resource should be verified at least annually; availability of resources may vary by region.

  • Answer VMAP PCP calls/emails during normal business hours and direct to appropriate resources.

  • Respond to PCP requests with appropriate regional mental health resources within 24 hours, including practice information such as participation with insurance and wait time for appointments.

  • When necessary, work directly with families to help facilitate and coordinate referrals to needed services.

  • Provide follow-up calls to referred families within designated timeframes to ensure continuity of care.

  • Provide feedback as requested to PCPs on status of family engagement and services.

  • Record and log information from daily calls into VMAP database.

  • Conduct post-navigation surveys to gather data from PCPs and families regarding satisfaction of process.

  • Adhere to HIPAA privacy policies and hospital/health center regulations.

  • Education Qualifications

  • Required Education: Minimum of a Bachelor’s degree from an accredited institution, preferably in a human services field.

  • Preferred Education: N/A

    Licensing/ Certification

  • Licensure/Certification Required: N/A

  • Licensure/Certification Preferred: N/A

    Minimum Qualifications

  • Years and Type of Required Experience: Minimum of one (1) year of experience working with community-based child and adolescent mental health programs or services.

  • Other Knowledge, Skills and Abilities Required:

    • Strong organizational abilities including effective time management skills, able to manage multiple tasks at the same time and respond to requests in a timely matter.

    • Proficient writing skills and ability to thoroughly document work on an ongoing basis.

    • Strong communication and interpersonal skills in order to effectively engage with a diverse range of providers, agencies, and families.

    • Strong customer service skills, particularly while engaging over the phone.

    • Proficient in Word, Excel, data entry, and editing

    • Demonstrates flexibility and willingness to learn.

    • Lived experience navigating healthcare systems and/or mental health services strongly preferred.

VMAP Kellar Care Navigator

Inova Kellar Center | Sterling, Virginia
Northern Region

Inova Kellar Center is looking for a dedicated VMAP Kellar Care Navigator to join the team. Care Navigators on the team work directly with families and patients to assist them in accessing behavioral health care. This role will be full-time day shift from Monday – Friday, 8:30 a.m. – 5:00 p.m. Hybrid.

Job Responsibilities:

  • The Virginia Mental Health Access Program (VMAP) Kellar Care Navigator maintains documentation and database.

  • Links PCPs and families to the appropriate behavioral health services and supports based on their specific needs and insurance status.

  • Tracks calls, referrals and any other data required by leadership. Provides crisis intervention and behavior management services. Provides daily check-ins and various group counseling interventions.

  • Develops and maintains relationships with intake coordinators at community mental health agencies, healthcare clinics, and organizations.

  • Works collaboratively with VMAP Regional Hub Teams to ensure success of the program.

  • Work schedule: Monday – Friday, 8:30 a.m. – 5:00 p.m. Hybrid.

  • Education: High School or GED.

  • Necessary Experience: Two years’ experience working with Community Social Services or Education System.

  • Preferred Experience: Working with adolescents, community health work or family peer support and Spanish speaking.