VMAP Careers

VMAP for Moms+ Care Navigator


Postpartum Support Virginia | Remote, Virginia-Based

Postpartum Support Virginia (PSVa) is seeking a full-time Care Navigator to support the VMAP for Moms+ Psychiatric Access Line, a statewide initiative designed to improve access to perinatal mental health care. While this position is part of the PSVa staff, the role is dedicated to the VMAP for Moms+ program.

The Care Navigator will work directly with perinatal individuals and their referring perinatal health providers to facilitate timely, appropriate, and compassionate connections to mental health and community resources. This role requires strong interpersonal skills, attention to detail, and a deep understanding of both health and social service systems.

This is a full-time position with a salary of $53,000 – $58,000 per year, healthcare and retirement benefits, and a generous time off package. The role is part of a supportive, virtual, statewide team at Postpartum Support Virginia.

Job Responsibilities:

Care Navigation

  • Answer incoming calls to the VMAP for Moms+ line during scheduled shifts, initiate new cases, and coordinate consults and navigation services.
  • Provide care navigation services for the VMAP for Moms+ Psychiatric Access Line, helping perinatal individuals overcome barriers to mental health care.
  • Deliver exceptional customer service and ensure timely follow-up with referred families to support continuity of care.
  • Maintain accurate and detailed case documentation in Salesforce, including contact notes and case progression.
  • Match clients with appropriate perinatal mental health services and community support based on their needs, preferences, insurance status, and provider recommendations.
  • Conduct post-navigation surveys to assess client satisfaction and improve service delivery.

Organizational Engagement

  • Participate in PSVa staff meetings, VMAP for Moms+ team meetings, supervision sessions, professional development programs, and community of practice gatherings.
  • Support outreach efforts in your home region and occasionally travel to events across Virginia.
  • Contribute to updates and maintenance of the shared PSVa + VMAP for Moms+ support directory.
  • Perform other duties as assigned.

Qualifications

  • Strong attention to detail and organizational skills.
  • Excellent verbal and written communication.
  • Confidence in decision-making and ability to work independently in a remote team environment.
  • Familiarity with mental health systems and resources.
  • Knowledge of the perinatal period; lived experience is a plus.
  • Experience with care coordination or case management preferred.
  • Bilingual (Spanish/English) applicants are strongly encouraged to apply.

Compensation & Benefits

  • Salary: $53,000 – $58,000 annually, commensurate with experience.

Candidates fluent in Spanish may be eligible for additional compensation.

  • Benefits: Healthcare, retirement plan, generous paid time off
  • Work Environment: Supportive, virtual, statewide team

VMAP Patient & Family Navigator


Virginia Mental Health Access Program (VMAP) | Charlottesville, Virginia

The Virginia Mental Health Access Program (VMAP) is a statewide initiative that increases access and improves mental, behavioral and emotional health and development by providing education, consultation, and care navigation to medical providers of infants, children, adolescents, young adults, and pregnant & postpartum people.  VMAP is designed to increase capacity for medical providers to treat and respond to common pediatric mental health conditions including depression, anxiety, Attention-Deficit Hyperactivity Disorder (ADHD) and other neurobehavioral conditions including autism.  VMAP consists of five regional hubs, a statewide early childhood hub, and a statewide Moms+ hub. 

VMAP is seeking a Patient & Family Navigator for the Western regional hub with expertise in local resources and/or lived experience in order to successfully link PCPs and families to the appropriate behavioral health services and supports based on their specific needs and insurance status. The care navigator will work closely with the Western regional child and adolescent psychiatrists and Licensed Mental Health Professionals (LMHPs) to provide resources to support PCPs and their patients. 

VMAP’s care navigators provide direct family support for youth identified with mental, emotional, and behavioral (MEB) health diagnoses who need additional services outside of primary care, including referral to and engagement with external MEB health services. The Western regional care navigator will also work closely with the Western regional LMHPs provide call line support.

Job Responsibilities:

The care navigator will work collaboratively with the VMAP Western regional hub team to perform the following responsibilities:

  • Develop and maintain relationships with intake coordinators at community mental health agencies, clinics, and organizations
  • Participate regularly in community-based meetings to stay current on new and evolving resources in their respective VMAP region
  • Research and maintain accurate and up to date lists of local mental health resources and their availability, including mental health providers, family support services, community resources, peer support programs, and Children Services Act (CSA) related programs in the VMAP database. Each resource should be verified at least annually; availability of resources may vary by region
  • Answer VMAP PCP calls/emails during normal business hours and direct to appropriate resources
    • Respond to PCP requests with appropriate regional mental health resources within 2 business days, including practice information such as participation with insurance and wait time for appointments
    • When possible, work directly with families to help facilitate and coordinate referrals to needed services
    • Provide follow-up calls to referred families within designated timeframes in order to ensure continuity of care.  This may include warm handoffs to appropriate service coordination, parent education, and psychosocial support.
  • Provide feedback as requested to PCPs on status of family engagement and services
  • Record and log information from daily calls into VMAP database
  • Conduct post-navigation surveys to gather data from PCPs and families regarding satisfaction of process
  • Adhere to HIPAA privacy policies and hospital/health center regulations
  • Will report to the VMAP Western regional Licensed Mental Health Professional and the VMAP Call Line Manager

Minimum Qualifications:

  • Education: Bachelor’s degree or equivalent experience in a human service field.
    Experience: Two years progressive work experience, including experience working with complex patient populations, medical terminology, and customer service.
         

Preferred Qualifications/Experiences:

  • Experience navigating healthcare systems, developmental services, and/or mental health services strongly preferred
  • Knowledge of Virginia’s mental, emotional and behavioral health resources and referrals
  • Peer support provider experience and/or certification preferred
  • Proficient in Word, Excel, data entry, and editing
  • The position requires fluency in English language.  Additional language abilities are welcomed.
  • The ideal candidate will demonstrate strong organizational and time management skills, with the ability to handle multiple tasks and respond promptly to requests.
  • They will possess proficient writing abilities to document work thoroughly, along with excellent communication and interpersonal skills to engage effectively with a diverse range of providers, agencies, and families.
  • Exceptional customer service, particularly in phone interactions, willingness to learn and flexibility are also essential to this role.

Physical Demands 

This is primarily a sedentary job involving extensive use of desktop computers. The job does occasionally require traveling some distance to attend meetings, and programs.

 

Salary Range

The anticipated starting salary is $50,000 annually, commensurate with education and experience.  

 
Position Type & Work Location 

  • This is an Exempt-level, benefited position. Learn more about UVA benefits.   
  • This is a restricted position, which is dependent on funding and is contingent upon funding availability.   
  • The position requires a combination of remote and in-person work.  Candidates should be able to easily travel on-site to UVA Children’s Hospital at least once a quarter.  Occasional overnight travel is required to attend VMAP statewide events.  Candidates must have access to a private working remote space, secure internet connection and cell service during work hours.